01Who we are
TillieDesk ([legal entity name, e.g. TillieDesk LLC], "we", "us") is a small, local company based in Stamford, Connecticut. We provide Tillie, a personal assistant for plumbers, HVAC technicians, electricians and other trades. Contractors talk to Tillie by phone or text after a job, and she drafts quotes in their own prices, sends them once approved, follows up with their customers, and keeps everything organized on a web dashboard.
This policy covers our website (tilliedesk.com and tilliedesk.pages.dev), the free trial, and the Tillie service.
02Whose information this covers
Three groups of people come into contact with TillieDesk, and we treat their information differently:
| Who | Example | Our role |
|---|---|---|
| Website visitors | A contractor reading this site or starting a free trial | We decide how this information is used (we are the "controller"). |
| Contractors (our customers) | Mike, owner of Mike's Plumbing, who uses Tillie | Controller for account, billing and support information. |
| Your customers | Maria, the homeowner who asked Mike for a quote | We handle her details on the contractor's behalf, only to do the work the contractor asks for (we are a "processor"). The contractor stays in charge of that relationship. |
03What we collect
From website visitors
- Free trial form: your name, business name and mobile number, plus your email and trade if you choose to give them.
- Basic technical data: like every website, our hosting provider receives your IP address, browser type and the pages you request, mainly to deliver the page and block attacks.
- No ad tracking. We don't use advertising cookies, tracking pixels or retargeting. The site loads fonts from Google Fonts, which means Google receives your IP address when the page loads.
From contractors who use Tillie
- Account details: name, business name, license number, phone, email, business address, logo.
- Your price book: prices, materials, labor rates and terms, including what we build from the old quotes you give us at setup.
- Job details: what you tell Tillie by call or text, photos you send, the quotes she drafts and the changes you make.
- Billing: payment details are handled by our payment processor. We see the last four digits and billing status, never your full card number.
About your customers (on your behalf)
- Name, phone number, email, job address, the job description, the quote, and their replies (for example "yes", "no", a question, or a signature).
We don't ask for, and you shouldn't give Tillie, Social Security numbers, bank or card numbers, health information or other sensitive personal data.
04Calls, recordings and texts
Calls with Tillie
When you call Tillie, the call is recorded and transcribed so she can write your quote accurately and so you can check what was said. Tillie announces this at the start of every call. Connecticut law requires the consent of everyone on a recorded call, so we never record a call without that announcement.
Texts and emails to your customers
- Tillie only sends quotes and follow-ups to customers who asked the contractor for a quote, and only after the contractor approves.
- Messages are sent in the contractor's business name and identify Tillie as their assistant.
- Anyone can reply STOP to stop texts, or HELP for help. Message and data rates may apply.
- Mobile numbers and text opt-in information are never sold or shared with third parties for their marketing.
Texts to you about your trial
If you start a free trial, we'll text you at the number you gave us to set it up and about your trial. Reply STOP at any time to opt out.
05How we use it
- To draft, send and follow up on quotes, and to tell you when a job is won.
- To keep your price book and dashboard up to date.
- To make Tillie more accurate for your business, for example by learning from the changes you make to her drafts.
- To set you up, support you, bill you and answer your questions.
- To keep the service secure and prevent spam, fraud and abuse.
- To meet legal obligations.
We may use anonymous, combined statistics (for example "quotes sent per month across all shops") to improve the service. These can't identify you or your customers.
06How Tillie's AI works
Tillie is an AI assistant. She uses AI models from trusted providers (currently [Google's Gemini; confirm with JK]) to understand calls, read photos and draft quotes and messages.
- No LLM training. We do not use, sell or share personal data to train large language models, and we use provider settings that keep your data out of their model training.
- Honest about being AI. Tillie identifies herself as an AI assistant if anyone asks.
- A person stays in charge. Every quote waits for the contractor's approval. Tillie doesn't make decisions about people that have legal or similarly significant effects.
- Human review. RK or JK may look at a conversation to fix a problem or answer your support request, and only for that reason.
08How long we keep it
| Information | How long |
|---|---|
| Trial requests from people who don't sign up | 12 months, then deleted |
| Call recordings | [90 days]; transcripts and quotes stay with your account |
| Your account, price book, quotes and messages | While your account is open, plus 30 days after you cancel so you can export it |
| Backups | Removed from backups within 90 days of deletion |
| Billing records | As long as tax law requires |
09How we protect it
We use encrypted connections (HTTPS), password-free login links sent to your phone, access limited to the two of us, and reputable providers with strong security. No system is perfect, though. If a breach ever affects your information, we'll tell you promptly and as required by law.
10Your choices and rights
Wherever you live, you can ask us to:
- See the personal data we have about you, including what we've worked out from it.
- Correct anything that's wrong.
- Delete your data.
- Get a copy to take elsewhere (contractors can also export from the dashboard).
- Opt out of texts (reply STOP), of any sale of data (we don't sell), and of profiling for significant decisions (we don't do it).
Email [privacy@tilliedesk.com] or call RK. We'll confirm it's you, answer within 45 days, and won't treat you differently for asking. If we say no, you can appeal by replying to our answer, and you may contact the Connecticut Attorney General if you're not satisfied.
Homeowners: because we work on your contractor's behalf, we may pass your request to them, and we'll help them answer it.
11Children
TillieDesk is a service for businesses. It isn't meant for children, and we don't knowingly collect information from anyone under 16.
12Changes to this policy
If we make an important change, we'll text or email contractors before it takes effect and update the date at the top of this page. We won't use information already collected in a materially different way without asking first.
13Contact us
Questions, requests or worries? Talk to a real person.
TillieDesk
[legal entity name]
[mailing address], Stamford, CT
Email: [privacy@tilliedesk.com]
Phone: (203) [your cell]
Your data. Your customers. Your call.