A handshake deal,
written down.

01Agreeing to these terms

These terms are an agreement between you (the business using Tillie) and TillieDesk ([legal entity name], "we", "us"). By starting a free trial, signing up, or using Tillie, you agree to these terms and to our Privacy Policy. You confirm you are at least 18 and allowed to agree on behalf of your business. Tillie is a business tool, not a consumer service.

02What Tillie does

Tillie is an AI assistant that, at your direction:

• takes job details from your calls, texts and photos;
• drafts quotes with clear options, using your price book and your own option names;
• sends approved quotes to your customers by text and email in your business name;
• follows up until the customer says yes or no, answers simple questions, and passes anything tricky to you;
• keeps every quote, message and result on your web dashboard.

We may improve or change features over time. If we remove something important you rely on, we'll tell you first.

03You're the boss

• You approve every quote. Nothing goes to a customer until you OK it. Read it first: AI can mishear, miss a detail or pick the wrong line from your price book.
• Your prices, your scope, your work. You're responsible for your prices, quotes, contracts, workmanship, warranties, licenses, permits, insurance and code compliance. We don't perform or supervise any trade work.
• Keep your price book current. Tillie quotes from what you've given her.
• Keep your phone and login safe. Tell us right away if your phone is lost or someone else may be using your account.

04Your customers and texting

• You'll only give Tillie contact details of people who requested a quote or are already your customers, and you confirm you have their permission to contact them about it by text, call and email.
• No cold marketing, bought lists or mass blasts through Tillie.
• Anyone who replies STOP stops getting texts, and you won't try to get around that.
• Calls with Tillie are recorded with an announcement at the start. You won't turn this off or record anyone without consent.
• You'll follow the laws that apply to your messages, including Connecticut and federal rules on texting, calls and recordings.

05The free trial: your next 10 quotes

• What you get: Tillie handles up to 10 new quotes for your business. The trial ends after 14 days or 10 quotes, whichever comes first.
• Free, really: no card, no contract, and no obligation to sign up afterwards. We never charge you automatically when a trial ends. Tillie simply pauses unless you choose a plan.
• Bonus, Warm Quote Rescue: you can also give us open quotes from the last 90 days. Tillie follows up on them, with your approval of the wording, during the trial. These don't count toward your 10.
• Your jobs: every job won during the trial is yours. We take no commission.
• Real customers only: include only customers who actually asked you for those quotes (section 04 applies).
• One per business: one free trial per business. We may limit how many trials we run at once so every shop gets proper attention.

06Pricing and billing

• Billing is monthly, in advance, through our payment processor. Prices don't include any taxes that apply.
• "Unlimited" means normal use for your own business, not reselling Tillie or bulk messaging (section 10).
• After your 12-month lock, we may change the price with at least 30 days' notice. You can cancel before it takes effect.
• If a payment fails, we'll let you know and may pause Tillie until it's sorted.

07The 60-day guarantee

• What counts: the total value of jobs your customers signed or accepted from quotes Tillie sent or followed up on in your first 60 paid days, as shown on your dashboard.
• The test: if that total is less than 2× the subscription fees you paid in those 60 days, we refund those fees in full.
• How to claim: ask by text or email within 14 days after day 60. We'll go through the dashboard numbers with you.
• Fair play: it applies once per business, and only if you actually used Tillie for your quotes in that period (at least [10] quotes sent).

08Cancelling

• Cancel anytime by text, email or from the dashboard. Tillie keeps working until the end of the month you've paid for. We don't refund partial months, except under the guarantee.
• You have 30 days after cancelling to export your quotes, customers and price book. Then we delete them as our Privacy Policy explains.
• We may suspend or close an account that breaks these terms, especially section 04 or 10. Unless it's urgent or unlawful, we'll talk to you first and refund any unused prepaid time.

09Your data

• You keep all rights to your content: price book, quotes, customer details, photos and messages.
• You give us permission to use it only to provide and improve Tillie for you, as described in our Privacy Policy.
• We don't sell your data, and we don't use it to train large language models.
• TillieDesk, Tillie, and the software and website belong to us. Please don't copy or resell them.

10Fair use

You won't use Tillie to:

• send spam, harassment, misleading claims or anything illegal;
• pretend to be another business or person;
• send sensitive data such as Social Security, bank or card numbers;
• resell Tillie, share your account outside your business, or try to break, overload or copy the service.

11Availability

We aim for Tillie to be available whenever you need her, but we can't promise uninterrupted service. Phone carriers, text filters, email providers and AI providers are outside our control and can delay or block messages. If something important fails, we'll tell you and help sort it out. For time-critical matters, call your customer directly.

12Limits of responsibility

Apart from the guarantee in section 07, Tillie is provided "as is". To the extent the law allows:

• we don't guarantee any number of jobs, revenue or replies;
• we aren't responsible for quotes you approved, your work, your pricing decisions, or disputes between you and your customers;
• we aren't liable for lost profits or indirect damages;
• our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

You agree to cover us for claims caused by content you gave Tillie or messages sent to people you didn't have permission to contact. Nothing here limits rights that can't be limited by law.

13Connecticut law

If a disagreement comes up, contact us and we'll try in good faith to fix it within 30 days. These terms are governed by the laws of the State of Connecticut. Any dispute that can't be resolved informally will be handled by the state or federal courts in Connecticut, and both of us agree to that.

14Changes and contact

We may update these terms as Tillie grows. For important changes, we'll text or email you at least 30 days before they take effect. If you don't agree, you can cancel before then. If any part of these terms can't be enforced, the rest still applies.

TillieDesk
[legal entity name]
[mailing address], Stamford, CT
Email: [hello@tilliedesk.com]
Phone: (203) [your cell]

Shake on it.